Which KPI besides Mission Capable rate is highlighted as a metric for ARM efficiency?

• A. Passenger satisfaction score
• B. Number of flights cancelled
• C. Aircraft utilization rate
• D. Average fuel price per gallon

Answer: (C)

ARM efficiency centers on turning available aircraft into productive flight hours while keeping them ready for missions. Besides Mission Capable rate, Aircraft utilization rate is the best KPI because it directly measures how much of the total available flight time the aircraft are actually being used. This reflects how well maintenance, scheduling, and deployment are converting assets into active, productive operations, with less idle time and quicker turnarounds.

Passenger satisfaction score focuses on customer experience, not how efficiently the fleet is managed. The number of flights cancelled signals disruptions or reliability issues but doesn’t directly quantify how efficiently ARM is using the aircraft. Average fuel price per gallon relates to cost input rather than resource utilization.